Rights Transfer Form
Malazan FAQ
General FAQ
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Damaged Products and Missed Deliveries
- Change of Address
Shipping & Delivery
We know you want to get your beautiful new books as soon as possible, so we ship in-stock orders several times a week. We do our best to make sure orders for books that are in stock go out within 48 hours of being placed. And, of course, as soon as we get new books in, we get them out the door and en route to you as quickly as we can—typically we fill preorders in the order they were received. As mailings go out, we send automatic emails to let you know you have a package on the way. (We don’t specify what book it is in these emails, because some of our most loyal customers who usually have multiple preorders in the queue have told us they enjoy being surprised. But we do update about what’s shipping on our website, in our newsletter, and on our Facebook and Twitter accounts.)
We always recommend ordering directly from us for guaranteed delivery in the event a book sells out before we can supply other retailers with copies. Please note that lettered editions usually take a few extra months to produce, since traycases can only be made once the books come back from the printer.
Everything we at Subterranean do is designed to produce the highest quality works of readable art we can and then get them into the eager hands of our readers as quickly as possible. If you have any problems or questions, please contact us at info@subterraneanpress.com or reach out to us on one of our social media channels. We also enjoy pictures of pets.
Subterranean Press is committed to protecting your privacy. This Statement of Privacy applies to Subterranean Press website and governs data collection and usage at all Subterranean Press sites and services; it does not apply to other online or offline sites, products or services. Please read the Subterranean Press Statement of Privacy. Subterranean Press is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.
Collection of your Personal Information
As an E-commerce Web site, Subterranean Press collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Subterranean Press is used solely for the purpose of billing and shipping your online purchases. Subterranean Press does not collect any information about your computer hardware and software.
Subterranean Press encourages you to review the privacy statements of Web sites you choose to link to from Subterranean Press so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Subterranean Press Web site.
Use of your Personal Information
Subterranean Press and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Subterranean Press may also use personal information to inform you of other products or services available from Subterranean Press and its affiliates. Subterranean Press may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Subterranean Press does not sell, rent or lease its customer lists to third parties. Subterranean Press may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
Subterranean Press does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Subterranean Press may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Subterranean Press or the site; (b) protect and defend the rights or property of Subterranean Press, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Subterranean Press or the public.
Personal information collected on this site may be stored and processed in the United States or any other country in which Subterranean Press or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Subterranean Press abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Control your Personal Information
Subterranean Press offers its customers choices for the collection, use and sharing of personal information. You may notify us of your preferences by emailing info@subterraneanpress.com. Please be sure to provide complete account information so we can identify you in our records.
You may also stop the delivery of future promotional e-mail from Subterranean Press by responding directly to any email you receive with a request to remove you from the mailing list.
Security of your Personal Information
Subterranean Press is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.
Changes to this Statement
Subterranean Press will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Subterranean Press will use your personal information, Subterranean Press will prominently post such changes prior to implementing the change. Subterranean Press encourages you to periodically review this Statement to be informed of how Subterranean Press is protecting your information.
All books are returnable for refund within 30 days of receipt, provided they are received in resalable condition.
Damaged Products and Missed Deliveries
In the case of a damaged shipment, missed delivery, or a shipment that is missing one or more items, please let us know as soon as possible and we will do everything we can to remedy the situation. We do have some spare copies of our titles to replace damaged shipments, as well as extra dust jackets to replace those that are fouled in transit. Please email info@subterraneanpress.com and we will respond as soon as we are able.
Changing your shipping address on our website can be done by logging in to your account. On the Dashboard, your default shipping and billing address will be displayed, under which there is an option to edit address. Please note: changing your address on your account will not change the shipping address on previously placed orders.
If you would like us to ship a previously placed order to an address other than the shipping address included on the original order, please email info@subterraneanpress.com with the heading “Address Change” and include which order numbers and titles you would like us to update, the current shipping address, and the new address you would like us to change it to. Once we’ve completed the change, you will receive a new order acknowledgement via email with the updated information, and the address should be correct on the “My Orders” tab on your account page. Please allow one business day for us to process your requests.